Frequently Asked Questions

Who do I call if an automatic door push button is broken?

Call Facilities Management (519-661-3304 or ext. 83304) or email to report the broken hardware.

I need to find an accessible route throughout the campus. Where can I find a map of all accessible routes? Who can help me find accessible routes to navigate campus?

Western University accessibility maps can be found in the Maps and Parking section of this website. You may also want to contact Employee Well-being to discuss assistance in mapping the necessary accessible routes.

I am going to need time off work to undergo treatment for a medical condition. Where do I go to arrange my time off work?

Short term and long term disability are arranged through Employee Well-being. Note that services are confidential. Check out the Employee Well-being website to see who to contact.

I need an accessible parking pass. How do I go about getting one?

If you have a MTO issued accessible parking permit, take the MTO permit, your Western ID and your parking disk to Parking Services. If you do not have an MTO issued accessible parking permit, take your medical documentation to Employee Well-being for assistance with communicating your needs to Parking Services.

What do I do if I have concerns regarding the ergonomics set-up of my office workstation?

Check out the Ergonomics web pages on the Employee Well-being website and complete Steps 1 - 4 under Office Ergonomics. If you have any additional questions or require more information.

Who do I contact if I feel I have been subjected to discrimination or harassment because of my disability?

Western's Human Rights Office (HRO)administers the University’s policies on discrimination and harassment. HRO offers confidential advice and can help you determine your best course of action. For more information visit the HRO website. To set up an appointment to speak with Equity and Human Rights Services send an email request to or call 519-661-2111 ext. 83334.

What is the duty to accommodate and how does it relate to disability?

Based on the Ontario Human Rights Code, employers, service providers and unions have an obligation to take steps to eliminate disadvantage, resulting from a rule, practice or physical barrier, to employees, prospective employees or clients protected under the Code. As such, the duty to accommodate applies to accommodating the needs of persons with disabilities. At the base of this obligation is the recognition that ‘true equality means respect for people’s different needs’. The term accommodation means changing the rule or practice to incorporate alternative arrangements that eliminate discriminatory barriers. For more information on the duty to accommodate, please visit the Human Rights Office website or email

What kinds of accessibility features are available at Western Libraries?

Western Libraries provides seven service locations located in wheelchair accessible buildings. The Western Libraries web site, your gateway to online collections supporting academic research, fully meets Level-AAA conformance to the accessibility guidelines set forth by the World Wide Web Consortium (W3C). These guidelines provide a means of promoting web accessibility and ensuring sites are fully accessible to users. Assistive technologies are available at select Western Libraries locations such as CCTV units and character enlarging software. Western Libraries staff are available to help you, inquire at any service desk for assistance. For more information about library services available to persons with disabilities please visit the library website or to speak with a librarian about your specific needs. (Contact Monica Fazekas at ext. 82229)

Is it possible to access the library and its resources from an off campus location?

Yes, it is possible to access the library from off campus locations. Learn more about off campus access.

Where can I learn about resources that may be available in certain classrooms on campus?

Information about resources in classrooms can be found on the Classroom Management Group’s website.